Guest Resources

Everything You Need for a Perfect Stay

Welcome! This page contains important information for current and future guests of Oak Ridge Stays properties.

Before You Arrive

Booking Confirmation

After booking, you'll receive:

Confirmation email with reservation details
Payment receipt
Cancellation policy
House rules
Property-specific information

48 Hours Before Check-In

You'll receive detailed check-in information including:

Door access code
Pool access code (if applicable)
WiFi network names & passwords
Parking details & location
Our direct contact information
Property guide with instructions

What to Bring

Essentials:

Personal toiletries (basics provided)
Groceries & beverages
Sunscreen & bug spray (seasonal)
Any special items you need

For Chestnut Oak Lodge:

Charcoal for outdoor grills (not provided)
Extra supplies for large groups if desired
Pool toys (optional)

Arrival Information

Check-In Time: 4:00 PM EST
Check-Out Time: 10:00 AM EST

Check-In Process

Arrive at the property - GPS-friendly address provided in confirmation
Enter your access code - Smart lock keypad (no keys needed!)
Find your welcome packet - Located inside with all property details
Get settled - Explore and make yourself at home
Contact us - Let us know if you need anything!

Early Check-In / Late Check-Out

Need flexibility? Contact us about early check-in or late checkout. These may be available for an additional fee, subject to availability.

During Your Stay

WiFi

Network names and passwords are provided in your check-in email and welcome packet.

Chestnut Oak Lodge:

Speed: 1 gigabit fiber throughout property
Perfect for remote work, streaming, gaming

Entertainment

TVs:

DIRECTV available in all rooms
Streaming apps pre-installed (use your own login)
Remember to sign out before checkout

Theater & Games:

Full instructions in welcome packet
Perfect for movie nights and family fun

Kitchen

What's Provided:

All cookware, dishes, utensils
Coffee makers
Basic supplies in starter pack

What to Bring:

Your food & beverages
Special dietary items
Coffee, tea, favorite snacks

Important:

Use trash bins (not sink disposal)
Check welcome packet for appliance instructions

Parking

Free parking for up to 10 vehicles (Chestnut Oak Lodge)
Flat paved area
Please don't block other vehicles

Need Help?

24/7 Guest Support

We're known for our exceptional responsiveness!

"Extremely responsive no matter the time of day or night" — Adrienne

Response time: Usually within a few hours (often much faster)

Emergency Contacts

911 - Fire, Police, Medical Emergency

Property Support: Contact information provided in check-in email

Nearest Hospital:
LeConte Medical Center
📍 6 miles from Chestnut Oak Lodge
📱 (865) 446-7000

Urgent Care:
Multiple locations 5-7 miles away

Checkout

Checkout Time: 10:00 AM EST

We've made checkout simple! Our cleaning team handles the heavy lifting.

Simple Checkout Checklist:

Tidy up common areas
Wash any dishes you've used
Remove perishable items from fridge
Turn off all lights and appliances
Close and lock all windows and doors
Do a final check for personal belongings
Let us know you've checked out

That's it! No need to strip beds or wash towels - our team takes care of linens.

Forgot Something?

Area Recommendations

Grocery Stores

Before check-in, stock up at:

Kroger - 4 miles (7 min) - Full-service grocery
Walmart Supercenter - 5 miles (8 min) - Groceries + everything
Food City - 3 miles (6 min) - Local chain

Restaurants for Large Groups

These restaurants can accommodate groups of 15-30+:

Calhoun's Restaurant - BBQ & Steaks
📍 6 miles | 💰 $$ | Great for groups

The Old Mill Restaurant - Southern Comfort Food
📍 6 miles | 💰 $$ | Family-style dining

Paula Deen's Family Kitchen - Southern
📍 6 miles | 💰 $$ | All-you-can-eat family style

Top Attractions

Dollywood - 9 miles (15 min) - Tennessee's #1 theme park
Great Smoky Mountains NP - 20 miles (25 min) - Free admission
Gatlinburg SkyBridge - 15 miles (20 min) - Longest pedestrian bridge
The Island (Pigeon Forge) - 6 miles (10 min) - Shopping, dining, entertainment

House Rules

Please respect these important rules to ensure a great experience for everyone:

Quiet Hours:

10:00 PM to 8:00 AM EST
Please respect neighbors

No Smoking:

Strictly enforced - no smoking inside
$500 fine for violations
Smoking permitted outside only

No Pets:

Pet-free environment for guests with allergies
Strict fines for unauthorized pets

No Parties or Events:

Strictly prohibited
Violation may result in $10,000 fine + immediate eviction

Occupancy Limits:

Maximum 45 guests (Chestnut Oak Lodge)
Day visitors okay, overnight guests count toward max

Age Requirement:

Primary guest must be 25+ years old
Must be present during entire stay

Prohibited Items:

No firearms
No fireworks

Weather & What to Pack

By Season:

Spring (March-May):

60-75°F, occasional rain
Layers recommended
Beautiful wildflowers

Summer (June-August):

75-85°F, humid
Afternoon thunderstorms common
Sunscreen essential

Fall (September-November):

50-70°F, spectacular foliage
Cool mornings, warm afternoons
Peak color: mid-October

Winter (December-February):

30-50°F, occasional snow
Warm layers needed
Indoor pool perfect for cold days!

Extend Your Stay

Love your stay and want more time? Contact us about extending your reservation!

Subject to availability, but we're happy to accommodate when possible.

Leave a Review

Loved your stay? We'd truly appreciate a review!

Your feedback helps future guests and helps us continuously improve. Reviews take just 2-3 minutes and mean the world to us.

Where to Review:

Airbnb (if you booked through Airbnb)
VRBO (if you booked through VRBO)
Google (for all guests)

Frequently Asked Questions

Q: What if we need to check in earlier than 4 PM?
A: Contact us! Early check-in may be available for an additional fee, subject to availability.

Q: Can we have visitors during our stay?
A: Yes, day visitors are welcome. Overnight guests count toward maximum occupancy.

Q: What if something breaks during our stay?
A: Contact us immediately! We'll coordinate repairs as quickly as possible.

Q: What should we do if we notice a cleaning issue?
A: Contact us within the first 2 hours so we can address it right away.

Q: Is there cell service?
A: Yes, excellent service with all major carriers.

Q: What if there's severe weather?
A: The property is built to high standards. We'll monitor conditions and contact you if needed.

Q: Can we use the property for a photoshoot or video?
A: Commercial photography/video requires prior approval. Contact us to discuss.

Q: Is the property accessible for wheelchairs?
A: Chestnut Oak Lodge has 2 bedrooms on the main level (no stairs), but is not fully wheelchair accessible.

Contact Us

Can't find what you're looking for? We're here to help!

Response time: Usually within a few hours

We're known for our exceptional communication and are happy to answer any questions before, during, or after your stay.

Make the Most of Your Stay

Tips from Past Guests:

For Families:

Bring board games for rainy days
Plan a movie marathon in the theater
Schedule "family dinner" each night
Take advantage of the indoor pool year-round

For Corporate Groups:

Use the theater for presentations
Schedule team meals in the large dining area
Take afternoon breaks in the hot tub
Explore local attractions for team building

For Sports Teams:

Prep meals together in the commercial kitchen
Use the theater for game film review
Celebrate wins in the game room
Parents: coordinate carpools to tournaments

For Everyone:

Stock up on groceries before check-in
Watch sunsets from the deck
Take group photos with mountain backdrop
Explore Great Smoky Mountains National Park

Ready to Book?

If you haven't booked yet, we'd love to host you!

Book on:

Airbnb: airbnb.com/h/chestnutoaklodge
VRBO: vrbo.com/p11460249

We look forward to hosting you!

⭐ 5.0/5.0 Airbnb Superhost | 10/10 VRBO Premier Host